While we strive to offer a 100% refund on all services under specific conditions, please note that this is not an unconditional guarantee, and certain terms apply.

Our Refund Policy will be void under the following circumstances:

• If the work has already commenced on your project, including services such as website mockups, content or chapter proofreading, graphic designs, or any other deliverables.
• If you have chosen a custom or specially tailored package designed to meet your unique requirements.
• If revisions beyond the initial concepts or drafts have been requested or completed.
• If the client becomes unresponsive or fails to communicate with us for more than two weeks without prior notice.
• If the project is placed on hold at the client’s request, the refund eligibility will be forfeited.
• If there is a violation of any of the company’s policies or terms of service.
• If the creative brief or project instructions provided by the client lack the necessary information required to proceed effectively.
• If the business undergoes closure, rebranding, or changes its name or operational structure.
• If the request for a refund is based on reasons unrelated to the quality of service, such as a “change of mind,” disagreements with partners, or other non-service-related factors.
• If multiple sets of revisions (for any service) have been accepted or approved by the client.

Clients are entitled to a 100% refund only before our team begins working on the project. Once the work has started, refunds cannot be processed, as our team of professionals will have already dedicated time, expertise, and resources to your project.

We encourage you to thoroughly review all project details and communicate any concerns or clarifications before the project kicks off. Our goal is to provide exceptional service and support throughout the process, ensuring your satisfaction every step of the way.

Should you have any questions about our refund policy, feel free to reach out to our customer support team—we’re here to help!